1. Introduction
SwitchCV ("we", "us", or "our") operates the SwitchCV platform at switchcv.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Information You Provide
- Account data: Name, email address, and authentication credentials when you create an account.
- Resume data: Professional information you provide to create and manage resumes, including work history, education, skills, and contact details.
- Profile information: Role preferences (job seeker or recruiter), subscription tier, and settings.
- Communications: Messages sent through our contact forms or support channels.
2.2 Information Collected Automatically
- Usage data: Pages visited, features used, and interactions with the platform.
- Device data: Browser type, operating system, and device identifiers.
- Analytics: We use PostHog for product analytics and Google Analytics for web traffic analysis.
- Error tracking: We use Sentry to capture application errors to improve reliability. Personal data is redacted from error reports.
3. How We Use Your Information
- To provide, maintain, and improve the SwitchCV platform.
- To generate AI-powered resume content using third-party AI services (Google Gemini, OpenAI, Groq).
- To manage your account, subscriptions, and usage limits.
- To enable recruiter-jobseeker matching features.
- To communicate service updates, respond to inquiries, and provide support.
- To detect and prevent fraud, abuse, and security threats.
- To comply with legal obligations.
4. AI-Powered Features
SwitchCV uses third-party AI services to generate and improve resume content. When you use AI features:
- Your resume data and job descriptions are sent to AI providers (Google Gemini, OpenAI, or Groq) for processing.
- AI providers process your data according to their own privacy policies and data processing agreements.
- We do not use your data to train AI models. We use these services via their API, not training pipelines.
- AI-generated content is stored in your account and subject to the same protections as other user data.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
- Service providers: Firebase (Google Cloud) for authentication, database, and hosting; AI providers for content generation; analytics providers for usage insights.
- Recruiters: Only if you explicitly share a resume link or opt in to recruiter visibility. You control the level of contact information shared.
- Legal requirements: When required by law, court order, or governmental authority.
6. Data Security
We implement multiple layers of security to protect your data, including:
- Encrypted data transmission (HTTPS/TLS) and Firebase security rules.
- Authentication via Firebase Auth with JWT verification on every API request.
- CSRF protection, HMAC request signing, and rate limiting.
- PII redaction in server logs to prevent accidental data exposure.
- Role-based access controls ensuring users can only access their own data.
While we strive to protect your information, no method of electronic storage or transmission is 100% secure.
7. Your Rights (GDPR and Global Privacy)
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate data in your profile.
- Erasure: Request deletion of your account and associated data.
- Data portability: Export your data in a machine-readable format.
- Objection: Opt out of analytics tracking via our cookie consent preferences.
To exercise these rights, contact us at support@switchcv.com or use the account settings in the platform.
8. Data Retention
- Basic/Free tier: Resume data is retained for 7 days after expiration, then automatically deleted.
- Premium/Enterprise: Data is retained indefinitely while your account is active.
- Account deletion removes all associated data, including resumes, profiles, and billing records.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Authentication session management (required for the service to function).
- Analytics cookies: PostHog and Google Analytics for understanding usage patterns (can be declined).
- Error tracking: Sentry for monitoring application health (can be declined).
You can manage your cookie preferences at any time through the cookie consent banner on our site.
10. Children's Privacy
SwitchCV is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to have it removed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or an in-app notice. Continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: